Records payments to customers' accounts, maintains accounts receivable records and notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives payments and posts amount paid to customer account.
Enters finalized payments and updates accounts receivable ledger by customer.
Obtains and mails invoice copies for customers, as requested.
Files check stubs and bank receipts.
Operates adding machine.
Tracks account status and confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
Mails form letters to customers to encourage payment of delinquent accounts.
Researches and processes customer claims of invoice payment.
Researches and processes charge backs, returns, and bad checks.
Answers accounts receivable phone inquiries and follows up.
Records information about financial status of customer and status of collection efforts and keeps management informed of status.
Administers petty cash fund and employee fund, disburses funds, applies for reimbursement, and keeps records of all transactions.
Calls and/or mails correspondence to customers as necessary in order to update accounts.
Cross trains (gives and receives) to provide effective backup for other office administrative tasks.
Assists with related special projects, as required.
Other duties may be assigned by the immediate supervisor or other supervisor at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to interact with customer and resolve difficult financial issues using tact and effective interpersonal skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES
Basic proficiency in computer spreadsheet applications and ten key data entry.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand
and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
The noise level in the work environment is usually quiet.